Sample of hot chat message

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People are so accustomed to not getting help that 25% of the live chats we get at Clarity begin with, "Are you a robot?

When starting a conversation with someone over IM, you should always say "hi" or "hello" and then check to make sure it's a good time for them to chat. This form of communication can be really disruptive for those on the receiving end, since the message pops up on their screens, says Pachter.

For years, we've used just about every chat tool our there, either for ourselves or our clients.

They can be very similar at the core capability level, but differ very quickly in price and functionality, and even tech support. Each of the live chat tools require some kind of fee.

It’s still very early days for chat bots, but looking at what companies are doing right with them today is what will inspire you to do even better tomorrow.

Think about it: you’re around for the beginning of what might very well be the next massive platform shift.

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